At rp33, protecting your personal data is a fundamental responsibility. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use and safeguard it, and what rights you hold as an rp33 player based in Indonesia.
rp33 applies enterprise-grade data protection standards to every player account. These highlights summarise our key commitments — please read the full policy below for complete details.
Every byte of data transmitted between your device and rp33's servers is protected by 256-bit SSL/TLS encryption — the same standard used by international banks.
rp33 never sells, rents, or trades your personal data to third parties for marketing or commercial purposes. Your information is used solely to operate and improve our services.
Identity documents submitted during KYC verification are encrypted at rest, stored on secured servers, and accessible only to authorised compliance personnel.
You have the right to access, correct, restrict, or request deletion of your personal data at any time by contacting our support team at [email protected].
rp33's data practices comply with applicable international data protection standards and the requirements of our gaming licence, including AML and KYC obligations.
We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law — then it is securely deleted.
rp33 ("the Company", "we", "us", "our") is committed to safeguarding the privacy and personal data of all individuals who access and use the rp33 Platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We take our data protection obligations seriously and have implemented comprehensive technical and organisational measures to ensure that your personal information is handled responsibly, securely, and in full compliance with applicable data protection standards.
This Privacy Policy applies to all players registered with rp33, including those based in Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, Yogyakarta, and across Indonesia. Whether you are a sports bettor following BRI Liga 1 or the Champions League, a casino player, or someone who enjoys traditional Indonesian games such as togel (Indonesia's traditional numbers lottery) and sabung ayam (live cockfighting arena betting), this policy governs how your personal data is managed from the moment you create an account through to the termination of your relationship with rp33.
For the purposes of applicable data protection law, rp33 acts as the data controller in respect of all personal data collected from Players through the Platform. As data controller, rp33 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
The Company's designated data protection contact can be reached via the email address listed in Section 16 (Contact Us) of this policy. Any requests, complaints, or inquiries relating to the processing of your personal data should be directed to that contact in the first instance.
rp33 collects personal data from Players across several categories, depending on how you interact with the Platform. The categories of personal data we collect include, but are not limited to, the following:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, national identity number (KTP number), gender, nationality, and copies of government-issued identity documents. |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Jakarta, Surabaya, Bali), and postal code. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, and other accepted banks), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit records, and withdrawal records. |
| Account Data | Username, encrypted password, account registration date, login history, account preferences, and communication preferences. |
| Gaming Activity Data | Betting history, game session data, wager amounts, win/loss records, bonus usage, and responsible gaming tool activations. |
| Technical Data | IP address, browser type and version, device type, operating system, time zone (WIB/WITA/WIT), session duration, and pages visited on the Platform. |
| Communications Data | Records of your correspondence with rp33 customer support, including live chat transcripts, emails, and survey responses. |
We do not intentionally collect any special categories of personal data (also known as sensitive personal data), such as data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, health data, or data relating to criminal convictions, unless we are required to do so by law or regulatory obligation.
rp33 collects personal data through the following channels and mechanisms:
rp33 processes your personal data for the following defined purposes:
rp33 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity concerned:
rp33 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your personal data with the following categories of recipients where it is necessary for the purposes described in this policy:
In all cases where personal data is shared with third-party processors, rp33 ensures that appropriate contractual safeguards are in place — including data processing agreements — to govern the manner in which those parties handle your information.
rp33 is an internationally operated platform and, as such, your personal data may be transferred to and processed in countries outside Indonesia. These transfers may occur when data is processed by our cloud infrastructure providers, game studio partners, or KYC service providers who operate servers in jurisdictions other than Indonesia.
Whenever we transfer personal data internationally, we take all reasonably necessary steps to ensure that your data receives a level of protection consistent with applicable international data protection standards. This includes implementing standard contractual clauses or other recognised transfer mechanisms between rp33 and the receiving party, and conducting transfer impact assessments where required.
By registering an account with rp33, you acknowledge and accept that your personal data may be transferred to, stored, and processed outside Indonesia as described in this section.
rp33 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years following account closure, to satisfy AML and regulatory record-keeping obligations. |
| Financial Transaction Records | Minimum 5 years from the date of each transaction, in compliance with applicable anti-money-laundering regulations. |
| KYC Documents | Duration of account plus 5 years following account closure, or longer if required by a specific regulatory authority. |
| Gaming Activity Data | Duration of account plus 2 years following account closure, or as required for dispute resolution purposes. |
| Customer Support Records | 3 years from the date of the relevant interaction, or longer if the interaction is subject to an ongoing dispute or legal proceeding. |
| Marketing Consent Records | Duration of consent plus 3 years, to evidence compliance with consent obligations. |
| Technical / Log Data | Up to 12 months from the date of collection, unless retained longer for security investigation purposes. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with rp33's internal data disposal procedures.
rp33 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational security measures designed to protect your information from unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rp33 will take prompt action to contain the breach, notify the relevant regulatory authorities where required, and communicate with affected players in a transparent and timely manner.
As a data subject, you hold a number of rights in relation to the personal data that rp33 holds about you. rp33 is committed to honouring these rights in a timely and transparent manner. The rights available to you are summarised below:
To exercise any of the rights listed above, please contact rp33's data protection contact at [email protected] (plain text — not a clickable link). We aim to respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by a further two months, in which case we will notify you within the initial thirty-day period and explain the reason for the extension.
rp33 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytical insights about how the Platform is used. A "cookie" is a small text file placed on your device when you visit a website.
12.1 Types of Cookies We Use
12.2 Managing Cookies
You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to refuse the setting of cookies, delete existing cookies, or receive a notification when a new cookie is set. Please note that disabling certain cookies may affect your ability to use some features of the rp33 Platform, including maintaining a logged-in session.
The rp33 Platform is strictly for adults aged 21 and over. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information from our systems, close the associated account, and void any bets or transactions linked to the account.
If you are a parent or guardian and believe that a minor under your care has registered an rp33 account or submitted personal data to the Platform, please contact our support team at [email protected] immediately so that we can take appropriate action without delay.
The rp33 Platform does not contain links to third-party websites or services for general browsing. However, where third-party game content (such as games provided by Pragmatic Play, Evolution Gaming, or Spribe) is delivered via embedded iframes or API integrations within the Platform, those providers operate their own privacy practices in accordance with their individual privacy policies. rp33 is not responsible for the data practices of third-party game studios operating within their own technical environments.
Similarly, when you are redirected to a third-party payment gateway (such as your bank's online portal or OVO/DANA/GoPay's payment interface) to complete a transaction, that environment is governed by the relevant provider's own privacy and data security policies. rp33 encourages all players to review the privacy policies of any third-party service they interact with.
rp33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of this page and, where the changes are significant, notify active players via the Platform or by email.
We encourage you to review this Privacy Policy periodically to stay informed of how rp33 is protecting your personal data. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this policy, you should cease using the Platform and contact our support team to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by rp33, please contact our data protection team through the following channels:
If you are not satisfied with our response to a data protection inquiry or complaint, you have the right to escalate the matter to the relevant supervisory authority in the jurisdiction governing our gaming licence.
Our support team is available around the clock to help you understand your privacy rights, update your account information, or process a data request.